FAQ

The X-series controller support 36V to 72V batteries (nominal voltage). In order words, 10s to 20s lithium batteries (fully charged 20s equaling to 84V). However, the X1 Stealth Gen 3 is only 36V to 52V compatible so it's important to check the kit specifications as well before ordering a battery. If you're unsure what specifications you need or if it's your 1st time purchasing an ebike, we strongly recommend reading our blog post on ebike battery specifications. X6 voltages and peak power 1800W with 36V batteries  2400W with 48V batteries  2600W with 52V batteries (max for X1 Stealth) 3000W with 60V batteries  3300W with 72V batteries (max for X1 Pro)   The X12 controller (for X1 Pro only) can handle 180A maximum phase current and requires 80A continuous and 100A peak battery current to run at its maximum performance.  X12 voltages and peak power 2880W with 36V batteries  3840W with 48V batteries  4160W with 52V batteries  4800W with 60V batteries  5400W with 72V batteries (max for X1 Pro) *These calculations are based on 50A and 80A continuous current battery BMS specifications respectively and does not account for efficiency loss.

X1 Stealth (X6) and X1 Pro (X12) controllers come pre-assembled on mounting brackets. For more flexible placement (e.g., inside the frame triangle), select the controller extension wire when ordering. The extension wire will allow you to mount the controller elsewhere while having adequate wiring length to support it.

CYC has a total of two display choices, the Topology SW102, & DS103 displays. Both options are compatible with 36V to 52V nominal battery packs except for the DS103 display which can handle up to 72V nominal. Controller compatibility: • SW102 = CYC X6, & CYC X12 • DS103 = CYC X6, & CYC X12 Motor compatibility: • SW102 = X1 Pro Gen 2, X1 Pro Gen 3, X1 Pro Gen 4, X1 Stealth Gen 1, X1 Stealth Gen 3, and Photon • DS103 = X1 Pro Gen 2, X1 Pro Gen 3, X1 Pro Gen 4, X1 Stealth Gen 1, X1 Stealth Gen 3, and Photon Please note that the SW102 display fit ⌀22.2mm handlebars whereas the DS103 display fit ⌀22.2mm, 25.4mm, and 31.8mm handlebars. The APT 500c & APT 750c displays have been discontinued. EggRider is not compatible with CYC X6 or X12 controllers.

We use different gears for the X1 Pro and X1 Stealth to optimize performance and reliability. The X1 Pro uses brass gears for noise reduction. Extensive testing showed us that brass offers the best balance of strength and quiet operation for the X1 Pro's power output. In the X1 Stealth, smaller brass gears were less reliable, and the noise reduction wasn't as significant as in the X1 Pro.

Installation typically takes just 30-45 minutes after the first attempt, making it easy to convert your MTB to an eMTB or transfer the kit to a different frame. We reccomend reviewing the kit's user manual and the app/display user guide, available for download here. We also have helpful installation videos on our YouTube channel.

The highest speed ever recorded with a CYC motor system is on an X1 Pro and is over 100kph (62mph) but please note that the top speed of the X1 Pro Gen 4 (and any bike kit) also depends a lot on your bike set up, riding conditions, and your battery specifications. For example, the gear ratio that you are running on your bike along with your wheel size and battery voltage will make a significant difference in how fast the motor system can take you. If you would like us to calculate the top speed of your set, please provide us with the following information in order to get more accurate results: 1. Wheel size (mm diameter) 2. Battery voltage (nominal) 3. Which motor you are using 4. Chainring size 5. Smallest rear cog size IMPORTANT: Please note that your top speed will also be affected by external factors such as the bike's weight, road conditions, and weather. The top speed provided is only an estimation of what can be achieved under ideal conditions.

X1 Pro Gen 4 The ultimate conversion kit for extreme power For riders who prefer: High-powered mid-drive motor kit for extreme power, off-road, and utility use. Riding in a new space between an eBike and motorcycle. Maximum power but still value a natural bike ride. A motor that carves the niche between elegance and adrenaline. X1 Pro Gen 4 Specifications: 5000W (X12 Controller) 280 N.m. Peak Torque 36V-72V Compatible 32T-40T Chainring Options 68mm-120mm Bottom Bracket Options X1 Pro Gen 4 Features: Advanced torque sensing technology for instant PAS engagement with ISIS-spined standard torque sensing system. Supreme compatibility with different sized bottom bracket adapters which can mount on 95% available bike frames in the market from hardtail to full suspension bike frames. Customize your CYC system with the mobile app with a programmable controller via the included display, integrated for your convenience. Our inhouse firmware optimizes throttle and pedal assist experience and is adjustable on the fly when riding in real-time. X1 Stealth Gen 3 The most versatile conversion kit for every style For riders who prefer: Want power but a compact and quieter form-factor. Pedal assistance over throttle power. Priotizing a natural riding experience. X1 Stealth Gen 3 Specifications: 1500W (X6 Controller) 150 N.m. Peak Torque 36V-52V Compatible 32T & 38T Chainring Options 68mm-83mm & BB92 Bottom Bracket Options X1 Stealth Gen 3 Features: Advanced torque sensing technology for instant PAS engagement with ISIS-spined standard torque sensing system. Supreme compatibility with different sized bottom bracket adapters which can mount on 90% available bike frames in the market from hardtail to full suspension bike frames. Customize your CYC system with the mobile app with a programmable controller via the included display, integrated for your convenience. Our inhouse firmware optimizes throttle and pedal assist experience and is adjustable on the fly when riding in real-time. Photon Designed with subtlety, refined for adventure For riders who prefer: Low maintenace, quiet, and legal-friendly mid-drive motor kit. Comparable riding experience to factory eBikes. Riding in the city or general trails. Photon Specifications: 250W/750W Firmware Version Available (X6P Controller) 110 N.m. Peak Torque 36V-52V Compatible 34T-50T Chainring Options 68mm-120mmBottom Bracket Options Photon Features: Advanced torque sensing technology for instant PAS engagement with ISIS-spined standard torque sensing system. Supreme compatibility with different sized bottom bracket adapters which can mount on 95% available bike frames in the market from hardtail to full suspension bike frames. Customize your CYC system with the mobile app with a programmable controller via the included display, integrated for your convenience. Our inhouse firmware optimizes throttle and pedal assist experience and is adjustable on the fly when riding in real-time.

CYC supplies 3 various chainring options for the X1 Pro and 2 options for the X1 Stealth and comes with an aluminium chain guard by default. When choosing your chainring, keep your desired ground clearance in mind and also the clearance from your chainstay. It is also important to note that the options will not have a significant affect the speed or torque of the motor, only on your cadence. Click here for more detailed information on which option is best for you.  The chainring set on all options has a 104mm BCD inner chainring which means that you can swap it out with any size 104 BCD chainring from your local bike shop or even belt pulley like for Gates or Veer belt system.  Just be sure to get a steel chainring if you're planning on doing this. Aluminium is a softer material and can more easily bend under high torque. 32T with 53T motor chainring (11/53) The 53T 219H sprocket has an outer diameter of 136mm. It comes with an inner 32T bike chainring and an 11T motor sprocket by default which is included in the kit and pre-assembled. 38T with 63T motor chainring (11/63T) The 63T 219H sprocket has an outer diameter of 160mm. It comes with an inner 38T bike chainring and an 11T motor sprocket by default which is included in the kit and pre-assembled 40T with 72T motor chainring (11/72T) The 72T 219H sprocket has an outer diameter of 184mm. It comes with an inner 40T bike chainring and an 11T motor sprocket by default which is included in the kit and pre-assembled. Below, you will find links to 1:1 printouts for your reference: Printing instructions 32T (11/53) option 38T (11/63) option 40T (11/72) Option (For X1 Pro only)

The X1 Pro and Photon kits will fit most bike frames in the market (including fatbike versions). The X1 Stealth is compatible with most frames except fatbikes. There are two key factors to determine if your bike frame is compatible with our CYC kits: Bottom Bracket Type Your bottom bracket type is crucial for kit compatibility. Check question A5. on this page to identify your bottom bracket and choose the right kit option. Please note fatbike-compatible bottom brackets are available for X1 Pro and Photon kits. Available Space We've yet to come across a frame that doesn't have enough physical space available to fit our kits. But since every frame is designed differently, it helps to check your space available to see where to mount your motor and battery. The CYC kits can be mounted in different positions, the most common being underneath the downtube and inside the triangle. To help you determine where to mount the motor and battery, we have included 1:1 printouts in the link below: While our kits fit almost any frame, double-check your available space for mounting the motor and battery (typically under the downtube or inside the bike triangle). Use our 1:1 printouts found here for accurate measurements: Downloads For a bottom bracket measurement guide, you can download the template printable here: For a Photon motor measurement guide, you can download the template printable here to check your bottom bracket measurement and the size of the chainrings available for the kit here: Still unsure? Tell us your bike's name and model (and your riding style for personalized advice) here.

The X1 Pro, X1 Stealth, and Photon kits support several bottom brackets, including the traditional BSA/ English threaded bottom brackets and press fit bottom brackets. The X1 Pro and Photon BSA/ English threaded options fit bottom brackets ranging from 68mm to 120mm while the X1 Stealth options include 68mm to 83mm. The press fit options include BB92 versions although PF30, BB30, and even most BMX bottom brackets can be fitted either directly or with the help of an adaptor. BSA/ English threaded and press fit bottom brackets are the most common among bikes. Below is a guide to help choose the correct option for your CYC conversion kit and how you check which bottom bracket you have. If you already know what bottom bracket you have, you can refer to the chart below to know which option to select. If not, continue reading after the chart for more guidance. For X1 Pro and Photon: For X1 Stealth: If your bottom bracket requires an adaptor, you are welcome to contact us to see which adaptor you need or to get some examples. Adaptors are extremely common and very easy to install. You can also contact us if you have a BMX bottom bracket or if you're generally just unsure. We'd be happy to help! What bottom bracket do I have? When we are checking your bottom bracket type, we can check 3 things: the frame's bottom bracket shell width, the shell's inner diameter, and the bottom bracket that is currently installed in your frame. If you get a frame without a crankset installed, you could simply use the frame's bottom bracket width and inner diameter. To check the bottom bracket shell width and inner diameter, measure it using the images below as reference. Note that 95% of bottom brackets are standard so approximate values are mostly fine unless you have some funky, old-school, or eccentric frame. When we measure, we are also only accounting for the frame itself. Do not include any of the components such as the bottom bracket cups or bearings that might be installed. You do not need to remove any components from your bike to take these measurements unless you are unsure. Once you have your measurements, you can refer to the charts above to see which option you need. You can also check the bottom bracket you currently have installed by removing it, checking the markings or model of it, and checking if it has threads or not. This will give you some extra confidence in your measurements since it can help you confirm that you are correct.

Our kits do not come standard with gear shift sensors but you are welcome to source them from other suppliers. You will need to ensure that you get the 1 to 4 wiring harness from us with your kit. Simply leave a comment upon checkout requesting for a 1 to 4 harness in your kit (no additional fees apply). If you selected the "brake sensor" option when ordering, then you will get the 1 to 4 wiring harness by default. Magura MT5e's The Magura MT5e's are a very popular choice as they have gear shift sensors and brake sensors built in. Be sure to select the "higo-closer" type if you're planning on getting these.

When considering ebike batteries, it's important to understand which specifications are suitable for your individual riding style. If you're new to ebike and ebike batteries, we strongly recommend reading this article before moving forward so that you can figure out that the battery that suita your desired riding style. When looking at batteries, it's important to understand what the specs can offer you. There's more to it than simply looking at power capabilities. With our new A-Series battery product line, we offer two choices, the A-52 and A-52L battery. Learn more about what's the best CYC battery for you through our blog here.

With the CYC systems, yes! There is no issue doing so. However, we strongly advise that you take note of the following if you find yourself in this or a similar situation: 1. Riding without a speed sensor is NOT STREET LEGAL and should be reserved for private/ off road use only. 2. You will not have a speed reading on your display or on the app. Since there is no speed reading, your system will not limit your speed anymore, which is why it is no longer street legal. 3. Cover up the open connector to protect it from water/ debris ingress. Leaving it open can cause pin damage or even compromise other electronic components in the system. Disclaimer: CYC will not warranty damages because of water/ debris ingress or pin failure in this case.

Our kits come standard with XT90 (M) connectors. As we have open systems, you will be able to connect to our motors if you have an XT-90 or XT-90S connector. You’ll also be able to use any third-party battery from different suppliers. If your battery option has a different connector type (such as Anderson or XT60), you can simply replace the connector with a new XT90 connector through an adapter.

They are sensors that ensure power gets cut off when your bike's brakes are pulled. It's completely up to your preference as some people like them and others don't. The primary feature of brake sensors is for safety and so we recommend that you get them if you are new to bikes or ebikes. Please note that the brake sensors we provide are not integrated into the brakes themselves (like with the Magura MT5e's) but is an additional component installed onto your existing brake levers.

Technically, yes, the customer can hook up the two batteries in parallel. However, we do not advise doing this since it can potentially damage the batteries if it's not done correctly. If the customer does want to do this, best to let a battery expert hook it up for him. Alternatively, he can simply install both batteries onto his frame without connecting both batteries at the same time. I.e. you run one battery until empty, unplug, and then plug in the second.

There are 3 CYC apps that are all used for different generation kits and paired with different controllers. Our kits can be configured with a CYC app where you will find all the different parameters that you can change to customize your ride.

PayPal is linked to our website but we also accept Western Union and bank transfers. You can contact support@cycmotor.com for information on payment details, shipping, and/ or tax.

Yes! CYC ships ebike kits to all 4 corners of the globe straight from our website to your doorstep. You can order directly here. We also have dealers in Australia, Brazil, Canada, Europe, Japan, New Zealand, UK, USA, and South Korea. You can check to find a dealer near you here or contact us if you're interested in becoming a dealer yourself! *Please note that shipping for battery packs is country specific due to battery shipping regulations. *Payment and shipping to and from Russia, Ukraine, Cuba, Iran, Sudan, Syria, North Korea, Myanmar, Yemen and Crimean Peninsula have been suspended until further notice.

No. As per our agreement with ASI, the CYC MOTOR (BAC) app is strictly for CYC motor users only. We will not share the login credentials with any user without a receipt or proof of purchase of owning a CYC kit.

Don't stress if we haven't shipped your kit yet! We accept any changes to your order before final shipping confirmation. If you realized that you may have picked the wrong options or if you're uncertain after placing your order, simply contact our support team at support@cycmotor.com along with your order number to let them know and we will assist you accordingly. If your order has already shipped, well then... still contact us because we'll be happy to help you sort it out in the best way possible. We also encourage you to familiarize yourself with our Returns and Refunds policy for detailed information.

Yes! We will assist you from the get-go. Whether you need some guidance on picking a frame or choosing a bottom bracket option, we'll be glad to help you every step of the way. Contact us for assistance and be sure to include some details about what you're looking for so that we know best how to help you.